How can I order?

You can easily order using our online platform. When you find a product you need, you can add it to the cart, login and go through the ordering process. After the order is ready you will receive an order summary to your email. An order summary will also be stored to your account.

You can also easily ‘reorder’ afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. 

What payment methods can I use?
You can use all the major credit cards.

What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. 

How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

What are the delivery charges?
Delivery charges are dependent on the shipment requirements and delivery location. You can see the shipping fees on the checkout process before the payment is made.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. All Creations Lab products are made to order, so please allow 2-5 days production time for your order to ship out, average shipping times are 15-21 days, but you are likely to receive your item much faster!

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already been despatched please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelt or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@thecreatioslab.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we ship worldwide, using global suppliers from different fulfilment centres. The average shipping time is 15-21 business days.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to support@thecreationslab.com and we will be happy to assist you in any way we can. In order for us to respond and as quickly as possible, please share your order number if you have it handy. Many thanks!